Terms of service
Damage and Defect Policy:
A customer may contact Arc Weld Inc. about a defect within 10 days of purchase. To process a damaged claim the customer must have the original package and all packing materials. The customer will have the choice to either take the defective machine to an authorized distributor or repair facility for warranty repair or ship it back to us in exchange for a new machine of the same model. If a new machine is desired the customer MUST have a return goods authorization number issued by Arc Weld Inc. A replacement machine will not be shipped until the defective item is received and inspected by our staff.
Defects detected beyond 10 days from the date of purchase must be resolved under the manufacturer's factory warranty policy at an authorized distributor or repair facility. The customer is responsible for getting the item to and from the repair facility.
All equipment sold comes with the manufacturer's warranty. This warranty will be honored at authorized distributors and repair facilities. We will assist you with finding the facility closest to you.
A customer may contact Arc Weld Inc. about a defect within 10 days of purchase. To process a damaged claim the customer must have the original package and all packing materials. The customer will have the choice to either take the defective machine to an authorized distributor or repair facility for warranty repair or ship it back to us in exchange for a new machine of the same model. If a new machine is desired the customer MUST have a return goods authorization number issued by Arc Weld Inc. A replacement machine will not be shipped until the defective item is received and inspected by our staff.
Defects detected beyond 10 days from the date of purchase must be resolved under the manufacturer's factory warranty policy at an authorized distributor or repair facility. The customer is responsible for getting the item to and from the repair facility.
All equipment sold comes with the manufacturer's warranty. This warranty will be honored at authorized distributors and repair facilities. We will assist you with finding the facility closest to you.